EFFECTIVE BUSINESS COMMUNICATION: (FOR B.COM HONS., DELHI UNIVERSITY)

EFFECTIVE BUSINESS COMMUNICATION: <Span Class="Subtitlevalue">(FOR B.COM HONS., DELHI UNIVERSITY) </Span>

Authors : POOJA KHANNA

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About the Author

POOJA KHANNA :-  
She is Assistant Professor, Department of English, Aditi Mahavidyalaya, University of Delhi. She has been teaching English language and literature here for over 15 years. She has also been actively involved in creating e-Lessons for English language at the Institute of Lifelong Learning during her tenure as a Fellow at South Campus, University of Delhi.
 

About the Book

 
One of the core skills sought by business houses is the ability to conduct and communicate with others effectively. Amongst the top five criteria for selecting employees, four communication skills - speaking, writing, listening and interpersonal communication - are rated by recruiters as the most important. Effective communication brings people together. For a business to be successful and relationships to remain healthy, communication plays a vital role.
This book is especially written to meet this purpose. It is in exact conformity with the syllabus of ';Business Communication' paper of BCom Honours, Semester II of the University of Delhi, under Ability Enhancement Compulsory Course (AECC). It lucidly answers the basic questions on misconceptions in communication, the importance of paralanguage, the key to preparing for interviews and many such issues.
 

Key Features

 
• Analysis of vital components of business communication
• Informative use of illustrations, examples, diagrams and pictures
• Inclusion of review questions and university examination questions
• New tools for business communication, like emails, teleconferencing, video conferencing, telex and fax
 

Table of Content

 
• What is Communication? • Types of Communication - Verbal and Non-Verbal Communication • Different Forms of Communication • Barriers to Communication • Letter Writing • Presentation • Inviting Quotation Sending Quotation, Placing Orders • Sales Letters, Claim & Adjustment Letters • Social Correspondence • Memorandums • Notices, Agenda, Minutes • Resume Writing • Report Writing • Importance of Business Language • Oral Presentation-Importance, Characteristics/Powerpoint Presentation • E-Correspondence