Hospitality and Tourism

Hospitality and Tourism

Authors : Rajat Gupta, Mahesh Kumar Bairwa, Ishita Kirar & Nishant Singh

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About the Author

Rajat Gupta :-  
Rajat Gupta, Asst. Lecturer at IHM Pusa, has done his hotel management from IHM-Ahmedabad. He has over eight and half years of work experience. He has been teaching inhotel management institutes for the past seven years.

Mahesh Kumar Bairwa :-  
Mahesh Kumar Bairwa, MSc and BSc in hotel management, has been the alumni of Institute of Hotel Management, Jaipur (Rajasthan). He is currently working as a faculty member at the Institute of Hotel Management, Jodhpur. He has more than nine years of experience in prominent hotels and the teaching industry. He has a postgraduate diploma in business management (PGDBM) from IGNOU, a certificate course in Food Science and Nutrition (CFN) from IGNOU, and a certificate in direct trainers skills (DTS). He is a member of the Society of Indian Bakers (SIB) and Rajasthan Chefs Association.

Ishita Kirar :-  
Ishita Kirar, presently a faculty member in IHM Faridabad, holds a bachelor's degree in hotel management from Banarsidas Chandiwala Institute of Hotel Management and Catering Technology affiliated to Guru Gobind Singh Indraprastha University, Delhi, and a master's degree in Tourism Management. She has more than seven years of experience in the industry as well as in academics. She works for IHM Shimla, LPU, FIHM, and several hotels.

Nishant Singh :-  
Nishant Singh is a well-known hospitality professional with a degree in MBA from MDU University, Rohtak, and a BSc degree in hospitality and hotel administration from IHM, Ahmedabad. With an experience of almost seven years in teaching and with prominent hotels, he has written several books related to the field of hotel management. He has worked as a lecturer with Delhi Institute of Hotel Management, and is currently working as a faculty member at the Institute of Hotel Management, Jodhpur.

About the Book

Hospitality and Tourism is an emerging market in India with immense potential to generate revenue and employment. This book encourages students to take up the interdisciplinary field of hospitality and tourism management as a career. It endeavours to provide the fundamentals and a full overview of the tourism and hospitality industry in India.
The book is the result of a long research, collection of relevant data, and concerted effort towards interpreting and presenting the content in a relevant shape to the readers.


Unit-I: 1. Understanding Tourism, 2. Tourism as an Industry, 3. E-Commerce and Online Communication in Tourism, Unit-II: 4. Tourism Products and its Characteristics, 5. Tourism: The Cultural Heritage, Unit-III: 6. Tourism Services: Role of Travel Agencies, 7. Tourism Services: Role of Tour Operators, 8. Role of Various Agencies in Tourism, 9. Tourism Linking The World, Unit-IV: 10. Hospitality Industry: Origin, Nature, Importance and Its Organizational Structure, 11. Star Categorization of Hotel, 12. Hotel Revenue Centres, Unit-V: 13. Hotel: Coordination Between Departments, 14. Classification of Hotels, 15. Hospitality Etiquettes and Guest Handling

Key Features

• Explains origin, functioning and scope of travel agencies and the hospitality industry in India
• Focusses on the relationship between tourism and hospitality industries in the Indian context
• Provides charts, maps and images for easy understanding of concepts